Logotype

Lindex customers more satisfied than ever

Lindex conduct a Customer Experience Survey in all of their Nordic markets to get insight on how the customers rate the Lindex store experience. The result from the latest survey, that was answered by 75.000 people, was all-time high and the fashion company has improved their results in many aspects.

The share of satisfied customers is now 89 percent which is an increase of 5 percent units since the last survey. The main explanation for this improvement is mainly related to how the customers experienced the store service.

We have identified significant improvements related to how the sales personnel greeted the customers in the store and made them feel welcome. The sales personnel have also been perceived knowledgeable and able to answer the customer’s questions. We can really see that Lindex is taking the customers’ experience seriously and are working very dedicated with this is their stores, says Christer Sjöqvist, responsible for the survey at Ipsos.

To really make an impact through service has been an important focus at Lindex in recent years. The survey was conducted for the third year in a row and for each year the results has continued to improve.
“We want all customers who visit Lindex stores to have a welcoming, inspiring and easy shopping experience. We see every customer, and strive to make the customer experience outstanding. The positive result from the survey is great news and a confirmation that we have done a great work in this area”, says Ingvar Larsson CEO at Lindex.

For more information, contact;

Miriam Tjernström
Press Relations Manager, Lindex
Phone: 46 (0)31 739 50 60
E-mail: miriam.tjernstrom@lindex.com

The news

Lindex launches new code of conduct with focus on gender equality

Lindex launches the ‘Lindex Code of Conduct’ with a strong focus on gender equality. The new code of conduct makes Lindex one of the first major fashion companies to integrate gender equality in its basic requirements for textile production and all business partnerships.
October 15, 2019

Lindex opens with record breaking success in Denmark

Lindex has now opened the doors to its new store located in Denmark’s biggest shopping mall Fields, Copenhagen. The store opening attracted 13.700 guests during the opening weekend.
October 7, 2019

Lindex launches collection to support cancer research

For International Breast Cancer Awareness Month, Lindex launches a collection of every day pieces where prints and soft knits are core. In October, 10 per cent of all sales from the collection is donated to cancer research.
September 24, 2019

Continued strong result for Lindex

Today, the fashion company presents its interim result and sales for the first half of the year and the second quarter. The result shows that Lindex has maintained its strong performance.
August 9, 2019

Lindex in collaboration with Boozt

Lindex continues its digital expansion and are now partnering up with Boozt. As a first step, a selection of Lindex kids’ clothing is available at Boozt.com.
July 10, 2019

Lindex recruits Marie Paulsson as Creative Director

As part of Lindex’s work to create a holistic brand experience in Lindex’s all channels and further strengthen the customer experience, the fashion brand has recruited Marie Paulsson as Creative Director.

June 18, 2019

Read all news

Welcome to Lindex!
Lindex website uses cookies to provide the best possible user experience. If you continue without making any changes you allow this. Read more about cookies here